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Holiday reminder: City offices will be closed for the Martin Luther King Jr. Day Holiday, Monday Jan. 17.

Service Counter Reopened

The service counter located in Seattle Municipal Tower’s (SMT) 4th floor lobby is open to the public. Hours of operation are Monday through Friday from 8:30 a.m. to 4 p.m. Visit the walk-in payment center locations page for other openings and times. 

You can contact Seattle Public Utilities (SPU) by phone, email, or online forms. For 24-hour emergencies (water, sewer, or drainage), call (206) 386-1800.

Don't have time to talk? Send us your customer service questions online. You will be responded to within 3 to 5 business days.

For general questions or comments, please use Seattle's service request system.

Contact Information

Customer Service

Report a Problem


Garbage, Recycling, and Food & Yard Waste


Drainage and Sewer


Media Relations/Public Records




View the City of Seattle Phone Directory.