Customer Review Panel

Customer Review Panel Seeks New Members!

Do you enjoy helping organizations make people-centered policy decisions based on community, financial, and environmental factors?

The Customer Review Panel (CRP) of Seattle Public Utilities seeks new members for July 2025 appointment. 

CRP members advise SPU leadership and make recommendations to the Mayor and City Council on the utility’s strategic business plan and rates, including topics related to drinking water, solid waste and sewer services. CRP members bring community expertise and different professional and life experiences to ensure SPU can make Seattle the best place to live for everyone. SPU is especially interested in members who can actively partner to on our commitments to our City Values, including racial and social justice. CRP members serve three-year terms. 

SPU’s Strategic Business Plan helps focus the Utility’s work to better meet the needs of our customers and communities. It also provides our customers with a predictable three-year rate path and projections for the subsequent three years. We update the plan and adopted rate path on a three-year cycle to allow for future uncertainties and adjustments.

Time Commitment 

Panel members are appointed to serve a three-year term. Members are expected to attend Customer Review Panel meetings, workgroup meetings, and other CRP planned events. Meetings occur quarterly and are 2-3 hours. Monthly meetings are held during Strategic Business Plan development years.

  • SPU is offering nominal stipends for individuals participating in CRP to reduce barriers for participation         

We actively seek a diverse candidate pool to help inform SPU on its work and vision to become a community-centered utility.  

Those interested in applying should:

  • Represent neighborhoods that have experienced significant displacement and discriminatory policies or practices
  • Have lived experience being targeted by racially discriminatory policies and practices
  • Have interest in SPU’s mission to become a community-centered utility focused on clean water and zero waste
  • Have connections to and love for Seattle communities.

Panel members meet quarterly & duties include:

  • Elevating the voices and needs of communities that have historically been marginalized within the City’s political process
  • Reviewing SPU’s Strategic Business Plan and rate path
  • Developing anti-racist policies and practices to better help the City eliminate institutional and systemic racism
  • Bringing a community-centered lens and experience to the CRP, participating in a feedback cycle between SPU customers and the Utility
  • Participating in quarterly meetings as well as additional training and field trip opportunities

To apply:

 Contact SPU_CorpPolicy@Seattle.gov or (206) 256-6171 with questions

 The application deadline is May 9.

About Seattle Public Utilities

Seattle Public Utilities (SPU) provides essential drinking water, drainage and wastewater, and solid waste services to more than 1.6 million people in the greater Seattle area, all while protecting our environment. About 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations.

A Customer Review Panel was established to provide input on the Strategic Business Plan and periodically review Seattle Public Utilities' progress in implementing the plan. Panel members are selected by the Mayor and City Council.

Public Utilities

Andrew Lee, General Manager and CEO
Address: 700 5th Avenue, Suite 4900, Seattle, WA, 98104
Mailing Address: PO Box 34018, Seattle, WA, 98124-5177
Phone: (206) 684-3000
SPUCustomerService@seattle.gov

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Seattle Public Utilities (SPU) is comprised of three major direct-service providing utilities: the Water Utility, the Drainage and Wastewater Utility, and the Solid Waste Utility.