All are welcome here.
Utility assistance programs are open to all income-qualified customers to apply, regardless of their race, color, national origin, citizenship or immigration status, sexual orientation, gender identity, or presence of a disability. We are committed to serving all utility customers and do not ask about citizenship or immigration status.
Utility Bill Assistance
We understand that the pandemic, inflation, and rising housing costs have made it harder for some customers to afford essential services. That’s why we’re here to help with financial resources to help you get caught up and stay caught up on your utility bills.
Payment plans
Pay what you can now and spread the rest over time with flexible payments.
About SPU's payment plans
Short-term payment plans
If you can pay your past-due balance within 60 days, you can set up a short-term payment plan:
- Online: Use the Utility Services Website to set up a plan for your SPU or Seattle City Light account
- By Phone: Call Customer Service at (206) 684-3000 for assistance
Don't have a profile? Set one up today.
Long-Term Payment Plans with PromisePay
If you need more than 60 days to pay your past-due balance, PromisePay offers flexible, easy-to-manage options:
- Choose a payment plan that fits your budget and set a payment schedule that works for you
- Sign up and manage your plan anytime, 24/7, through the PromisePay portal
Receive helpful text reminders and tools to stay on track with your payments.
How to Get Started:
Residential customers: Sign up online through the PromisePay Portal.
Bill Assistance Programs
Utility Discount Program
If your household income is at or below 70% of the state median income, enroll in the Utility Discount Program to receive an ongoing 50% bill discount on your water, sewer, and solid waste services from Seattle Public Utilities plus a 60% discount on Seattle City Light electricity bills. Learn more about the Utility Discount Program.
Emergency Assistance Program
Income-eligible residential customers can get help paying their utility bill immediately through the Emergency Assistance Program. If you qualify, you could receive up to a maximum of $518 a year ($1036 for households with children under 18) toward your past due balance. Find out if you qualify for Emergency Assistance Program.
If you are enrolled in the Utility Discount Program, you may also be eligible for Emergency Assistance Program. To find out if you qualify, call SPU Customer Service at (206) 684-3000.