COVID-19 Bill Assistance

Additional Information

Call us today to prepare for the future

Due to the COVID-19 pandemic, utility shutoffs and late fees are on hold. But as things begin to return to normal, so will our billing practices.

Paying what you can today will make your bill more bearable down the road. We're here to help you avoid future fees or shutoffs. Call SPU Customer Service today at (206) 684-3000.


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Seattle Public Utilities (SPU) knows the COVID-19 pandemic has made it harder for some of its customers to afford essential services. We're here to help. SPU has several financial assistance resources available.


Payment Plans

Pay what you can now and the rest over time.

About utility bill payment plans

With a payment plan, residential and small business customers can break up their SPU bills into segments and pay over time with no late fees. SPU will work with you to set up a plan that makes sense for your budget.

Flexible payment options

In response to the COVID-19 pandemic, SPU has suspended the required 50 percent down payment to establish a payment plan and will work with customers to determine a minimum payment that works for them. SPU has also doubled the amount of time customers have to get caught up on their bill from 60 days to 120 days.

Payment plan requests can be made using the payment plan enrollment form on the Utility Services Website. This form will offer options for paying your bill in smaller payments. You can request a payment plan for any Seattle Public Utilities or Seattle City Light account linked to your Utility Services Website account profile.

Don't have a profile? Set one up today.

You can also set up a payment plan with a customer service representative by calling (206) 684-3000.


Utility Discount Program

Income-eligible customers can receive 50 to 60 percent utility bill discounts.

About the Utility Discount Program

The Utility Discount Program (UDP) provides bill assistance for seniors, persons with disabilities, and low-income customers. If your household income is at or below 70% of the state median income, the program helps you get current and stay current on utility payments by offering a discount of about 60% on your Seattle City Light bill and a 50% discount on your SPU bill. This discount is only available for residential City Light and SPU customers. Learn more about UDP income eligibility.

Easy online UDP enrollment

In response to the COVID-19 pandemic, the City of Seattle has made it faster and easier to apply for the UDP through an online enrollment form. Residential utility customers can now apply for heavily discounted utilities by simply signing a short web form that attests to their household income, without having to provide income documentation for each of their household members. Apply online today.


Emergency Assistance Program

Qualifying customers could be eligible for up to $461 toward bills.

About the Emergency Assistance Program

Income-eligible residential customers can get help paying their utility bill immediately through the Emergency Assistance Program (EAP). If you qualify for EAP, you could receive up to $461 toward your utility bill. Learn more about EAP income eligibility.

Utility Discount Program and EAP

Some customers enrolled in the Utility Discount Program may also be eligible for emergency bill assistance. To find out if you qualify, call SPU Customer Service at (206) 684-3000.