Bill Assistance Programs

City Light is committed to ensuring all customers have access to clean, affordable electricity no matter their financial circumstances. In addition to repayment options for all, we have programs to help income-eligible customers lower their bills and reduce their past due balances.

Have more questions or need help with your application? Call our knowledgeable customer care team at (206) 684-3000 Monday through Friday between 7:30 am and 6:00 pm or submit a question online anytime.  

Find the Bill Payment Assistance You Need

Want to pay less on your utility bills? We encourage all income-eligible customers to enroll in the Utility Discount Program to receive an ongoing 60% discount on electricity bills, plus a 50% bill discount for customers who receive their water, sewer, and solid waste services from Seattle Public Utilities, even if your landlord pays the bill.

Eligibility

To be eligible for the Utility Discount Program, you must meet the following requirements:

  • You have a Seattle City Light account in your name
  • Your total household income is at or below the following income guidelines:
2022 Income Eligibility Guide
Household Size Gross Monthly Household Income Gross Annual HouseholdIncome
1 $3,281 $39,372
2 $4,290 $51,480
3 $5,300 $63,600
4 $6,309 $75,708
5 $7,319 $87,828
6 $8,328 $99,936
7 $8,518 $102,216
8 $8,707 $104,496
9 $8,896 $106,776
10 $9,086 $109,056
Each additional $190 $2,280

Application Process

To apply, you will need your City Light account number and primary name on the account, plus the following for each household member 18 years of age or older who earns income:

  • Government-issued identification
  • Income documentation

If you are a SNAP participant, you will only be asked for your City Light account number and your SNAP Approval Letter for Benefits, including both the cover page and calculation page. Find an example of the DSHS approval letter for benefits on the Washington DSHS site (example: Approval.pdf).

Apply online (download an application Help Guide)

At the risk of shutoff or behind on your electricity bill? If you have received an urgent or shutoff notice OR have a past due balance of $250 or more and meet our income eligibility requirements, our Emergency Bill Assistance Program can help. Eligible customers receive up to $1,000 annually in immediate, emergency assistance to reduce their past due balance.
  

Eligibility

To be eligible for emergency assistance, you must meet the following requirements:

  • You have a Seattle City Light bill in your name.
  • You have received an urgent or shutoff notice OR have a past due balance of $250 or more.
  • Your total household income is at or below the following income guidelines:
2022 Income Eligibility Guide
Household Size Gross Monthly Household Income Gross Annual Household Income
1 $3,750 $45,000
2 $4,903 $58,836
3 $6,057 $72,684
4 $7,211 $86,532
5 $8,365 $100,380
6 $9,518 $114,216
Each Additional Person +$217 +$2,604

Application Process

To apply, you will need the following for each household member 18 years of age or older:

  • City Light account number and primary name on the account
  • Government-issued identification
  • Income documentation

Apply online

Other Financial Assistance Resources

This federal program helps you find assistance to pay your utility bill  and provides  education, budget counseling and weatherization services for those that meet income-eligibility requirements.

Contact the agency assigned to where your home is located.

Byrd Barr Place logo

City Light customers living within Seattle city limits can learn more and apply at Byrd Barr Place.

Hopelink logo

Customers living north of Seattle city limits can learn more and apply at Hopelink.

Multi-Service Center logo

Customers who live south of Seattle, outside the city limits can learn more and apply at Multi-Service Center.

HomeWise Weatherization Program - Seattle Office of Housing

You may be eligible for  the City of Seattle's weatherization program, providing insulation and heating system replacement or repair to help you save energy, lower your utility bill and improve the comfort of your home. 

Learn more