Review some of the most common questions we receive regarding billing, payments and your account. If you don't see your question here, reach out to Business Customer Services.
If you are unable to pay your bill by the due date, sign up for a payment plan to get up to 60 days to repay your balance. You can set up a short-term payment plan on the Utility Services Website or Business Customer Services at (206) 256-5200 Monday - Friday, 8 a.m. - 5 p.m. (interpretation services available).
If you receive an Urgent Notice or Final Shutoff Notice, please act immediately to maintain your electric service and avoid a disconnection fee. You can avoid having your electricity shut off, by paying your past due balance in full or setting up a payment plan (see resources described in the answer above). Customers who pay their new bill amounts and payment plan installments on time will maintain their utility services.
Note: The Final Shutoff Notice is your last notification. There will not be additional communication from Seattle City Light prior to disconnection. If you don't respond and your electricity is disconnected, you will be charged a fee.
Visit the Utility Services Website or call Business Customer Services at (206) 256-5200 Monday - Friday, 8 a.m. - 5 p.m. (interpretation services available) to make a payment or set up a payment plan so you can get your services restored.
Please note, we cannot guarantee that power will be reconnected the same day that payment is made. As a safety precaution, turn off all electrical appliances and move items away from heaters and stoves before reconnection.
Seattle City Light assumes no responsibility for any loss or damage resulting from your electricity being disconnected or reconnected.
Property owners can set up a short-term payment plan for any Seattle City Light account they manage. You can set up a short-term payment plan on the Utility Services Website or Customer Service at (206) 684-3000, available Monday - Friday, 7:30 a.m. - 6 p.m. (interpretation services available).
If your tenant is responsible for paying the Seattle Public Utilities bill, they may request your approval to set up a long-term payment plan.