Applicant Services Center

See also: Public Resource Center, Microfilm Library, Codes

What Is It?

The Applicant Services Center (ASC) is the hub of SDCI's services where we provide most services virtually. Through the virtual ASC, you can:

  • Get free assistance via live chat for simple questions
  • Get a free 20-minute video coaching session with a permit specialist or land use planner
  • Get a free 15-minute video coaching session with a geotechnical engineer, mechanical engineer, or drainage reviewer
  • Get, change, or verify an address
  • Determine your project development site with a permit specialist

Your virtual assistance options:

Chat directly with staff:

  • Click the “Hi. Need help?” circle in the lower right to get started. Answer a few questions and we’ll connect you with the expert who can best help you.
  • Available Mondays, Wednesdays, and Fridays, 9:00 a.m. - 3:00 p.m. and Tuesdays and Thursdays, 10:30 a.m. - 3:00 p.m.
  • Depending on the complexity of your topic, we may convert your live chat into a video coaching session to better answer your question.
  • See the chat tips and instructions to get the most out of your chat session.

We serve chat and video coaching requests on a first-come, first-served basis for each topic. Wait times can be up to an hour. If you can’t wait, close the chat and it will automatically be converted to an email request for assistance. We’ll respond to those within 2 business days.

Submit a help ticket at any time. Staff will respond to your inquiries by email within 2 business days.

Other Online Services

Send a question by email:

Use our online portal:

  • Seattle Services Portal (apply for a permit, schedule an inspection, pay fees, submit a public comment, get a trade license, etc.)
  • Make a Complaint (submit a housing, land use, construction, noise, or code complaint)

Schedule a conference or coaching appointment:

Support Hours

You can contact staff directly via phone, email, or chat. If your application is already being reviewed, please contact your assigned reviewer directly. You can find your assigned reviewer by logging into the Seattle Services Portal. 

Customer Service:

(206) 684-8600

Monday, Wednesday, Friday: 9:00 a.m. - 3:00 p.m.
Tuesday, Thursday: 10:30 a.m. - 3:00 p.m.

Code Compliance Phone Hours:

Monday, Wednesday, Friday: 9:00 a.m. - 3:00 p.m.
Tuesday, Thursday: 10:30 a.m. - 3:00 p.m.

Chat Hours:

Monday, Wednesday, Friday: 9:00 a.m. - 3:00 p.m.
Tuesday, Thursday: 10:30 a.m. - 3:00 p.m.

Information Desk:

For customers who need language assistance or technical assistance accessing the Virtual ASC, we have an SDCI information desk on the 4th floor of the Seattle Municipal Tower.

Monday, Wednesday, Friday: 9:00 a.m. - 3:00 p.m.
Tuesday, Thursday: 10:30 a.m. - 3:00 p.m.

Other Agency Permits & Approvals

For some projects, you will need to coordinate with other City and County agencies to get additional permits and approvals. Common agencies you may need to work with are:

Construction and Inspections

Nathan Torgelson, Director
Address: 700 5th Ave, Suite 2000, Seattle, WA, 98104
Mailing Address: P.O. Box 34019, Seattle, WA, 98124-4019
Phone: (206) 684-8600
Phone Alt: Violation Complaint Line: (206) 615-0808
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SDCI issues land use, construction, and trade permits, conducts construction and housing-related inspections, ensures compliance with our codes, and regulates rental rules. SDCI is committed to an antiracist workplace and to addressing racism through our work in the community.