Review some of the most common questions we receive regarding billing, payments and your account. If you don't see your question here, reach out to Business Customer Services.
If you are unable to pay your bill by the due date, sign up for a payment plan to pay your past due balance in smaller installments over time with no late fees. Seattle City Light offers two options:
- Short-term payment plans – up to 60 days to repay, 25% down payment required. Set up a short-term payment plan on the Utility Services website.
- Long-term payment plans – up to two years to repay, no down payment required. Apply for a long-term payment plan by completing this brief form or calling Business Customer Services at (206) 256-5200 Monday-Friday, 7 a.m.-3 p.m. (interpretation services available).
If you receive an Urgent Notice or Final Shutoff Notice, please act immediately. To avoid having your electricity shut off, you must pay your past due balance in full or set up a payment plan (see resources described in the answer above). Customers who pay their new bill amounts and payment plan installments on time will maintain their utility services.
Note: The Final Shutoff Notice is your last notification. There will not be additional communication from Seattle City Light prior to disconnection.
Pay your past due balance in full and contact Customer Service at (206) 684-3000 Monday - Friday, 7:30 a.m. - 6 p.m. (interpretation services available) to request service reconnection. If you cannot pay your past due balance in full, please call Customer Service to discuss alternative options including payment plans and bill assistance.
Power reconnections are not guaranteed the same day payment is made. As a safety precaution, turn off all electrical appliances and move items away from heaters and stoves before reconnection.
Seattle City Light assumes no responsibility for any loss or damage resulting from your electricity being disconnected or reconnected.
Property owners can set up a short-term or long-term payment plan for any Seattle City Light account they manage. See options above.
If your tenant is responsible for paying the Seattle Public Utilities bill, they may request your approval to set up a long-term payment plan.