Community Service Officers

Our Mission

"To make Seattle a safer and more equitable city by offering a greater range of community police services to all."

About the CSO Program

Community Service Officers are civilian employees who help residents and businesses involved in non-criminal calls navigate services, engage with communities and neighborhoods, and support programming for at-risk youth.

CSOs focus on the following areas: 

  • Patrol Support
  • Equity Building
  • Community Engagement
  • Youth Diversion
  • Education

Meet the Community Service Officers

Supervisor Kelly – CSO 1

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Kelly is originally from California and moved to the Seattle area when she was young. Kelly has been with the Seattle Police Department for twelve years as a Parking Enforcement Officer. In that role, she worked with many individuals experiencing homelessness and worked with different social service agencies to help assist with different needs.  As a Community Service Officer, she is hoping to be able to connect and navigate resources for those in need, as well as be able to provide follow up for those individuals.  She is excited for all of the community building opportunities that the CSO program will offer.  

Supervisor Chris – CSO 2

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Chris was born and raised in the Seattle area.  Chris graduated with a bachelor's degree in sociology and master's degree in education. Throughout his past work/volunteer experience, Chris has worked with various local non-profit organizations within the Seattle area. 

Most recently, Chris did a 3-year stint at the Downtown Seattle Association, where he held positions as Safety Ambassador, Outreach Case Manager, and Safety Supervisor.  Knowing that he is the fourth generation of his family to grow up in the greater Seattle area, as well as being the nephew of two retired Seattle Police officers, Chris feels very invested and passionate about the community in which he serves. 

CSO Vicki – CSO 10

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Vicki has volunteered and or worked for the American Indian/Alaska Native (AI/AN) community for several years. She has also worked as a program coordinator for the Native American Center of Excellence-Indian Health Pathway, at the UW Medical School; and for the past five years she has worked on behalf of the homeless, underserved and most vulnerable. Her hope is to continue her work being supporting those most in need of valuable outreach services.

CSO Jermaine – CSO 12

Also speaks Tagalog

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Jermaine is originally from Renton and is Filipino American. He attended college at Eastern Washington University and graduated with a bachelor's degree in Criminal Justice. 

After college, He did an internship with the Seattle Municipal Court's Community Court program. He then worked for eight years as a Community Corrections Officer and then a Probation Officer. Most recently he worked for the City of Federal Way as a Probation Officer and was able to assist those on probation with free job training and education through South Seattle College's Justice Involved Solutions program. 

He has also coached high school basketball for 10 years.  

Jermaine is really excited to share his experience, knowledge, and partnerships with the Department to benefit the community of Seattle.

CSO Mia – CSO 14

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Mia is from Seattle, Washington and is a mother to six amazing children. Before working at SPD, she worked for the Department of Homeland Security as a Transportation Security Officer (TSO) and worked as a Child Protective Service (CPS) Social Worker with the Department of Children, Youth and Family Services. She has also worked for 28 years as a Cosmetologist.

She has a bachelor's degree in criminal justice from The University of Phoenix. Since 2011 Mia has been volunteering with Urban Professional Women's Association. UPWA is an organization of professional women who believe it is important to give back to THEIR community through sponsoring and mentoring smaller programs who are paying it forward to make individuals' lives better. Mia's passion is giving back to the community and helping people in need.  Her goal is to make sure people from all backgrounds know that someone cares about them. 

CSO Jagbir – CSO 15

Also speaks Punjabi and Hindi

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Jagbir immigrated to the United States with his parents at the age of one and was raised in the greater Seattle area. He has always had a passion for public service and public safety.  

He received his bachelor's degree from University of Washington and his JD from University of Idaho College of Law. Jagbir has recently passed the Washington State Bar Exam and will soon be a licensed attorney in the State of Washington. Jagbir brings a plethora of experience to the Community Service Officer team, including past legal experience working as a Rule 9 attorney at the Northwest Justice Project. Here, Jagbir has served vulnerable populations of King County dealing with legal concerns related to housing. Jagbir also has experience in mediation and immigration law. 

As a Community Service Officer, Jagbir is honored to serve the community he calls his own. He looks forward to using this opportunity to cultivate and advance the departments goals related to collaborative policing and contributing to a safer community.

CSO Amanda – CSO 16

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Growing up as the daughter of a firefighter and a nurse, caring for others and serving your community seemed second nature to Amanda.

Amanda attended Oregon State University where she obtained a bachelor's degree in sociology, with a focus on crime and justice.  

Before becoming a CSO, Amanda worked at Mary's Place on the Outreach Diversion team. While on this team, she focused on connecting with families that were experiencing unsheltered homelessness to find permanent housing solutions.  It was a moving experience to support the families in their journey into housing, and Amanda hopes to bring her knowledge and experience working with vulnerable populations to the Seattle Police Department.   

Amanda is so grateful to have been given the opportunity to pursue her lifelong dream to serve her community with the Seattle Police Department.  She believes that we have a lot of work to do within our community and the CSO unit is ready to do that work.  

CSO Krystal – CSO 17

Also speaks Spanish

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Krystal is originally from eastern Washington, she was born and raised in Walla Walla. She is the daughter of Mexican immigrants and is fluent in Spanish. Krystal is a first generation college student, she attended Washington State University focusing in the fields of Psychology and Criminal Justice.

After graduation, she worked closely with the Latinx community in Seattle providing bilingual counseling and case management to at-risk youth and survivors of domestic violence. While providing community mental health services, Krystal completed her Master of Arts in Criminal Justice from Arizona State University.

Shortly after obtaining her graduate degree, Krystal's passion for serving those most in need led her to work for the State of Washington where she investigated allegations of abuse against vulnerable adults and implemented protective services as needed. Krystal's experiences, training, and education have prepared her to assist the most vulnerable individuals in our Seattle communities.

CSO Cindy – CSO 18

Also speaks Khmer

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Cindy was born and raised in Seattle, graduating from Rainier Beach High School. 

Cindy's background in retail and food service led her to union work with SEIU in 2011. She has also worked for organizations representing home care and hospital workers.  Cindy also enlisted in the Navy in 2013 and is still in the reserves.  

Cindy understands how many people are often not aware of the community outreach resources available to them and she is excited to help people connect with programs that will be vital and transformative.

CSO Bernadette – CSO 19

Also speaks Tagalog

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Bernadette has been with the Seattle Police Department for more than 12 years, working in the Data Center Unit.  She has a bachelor's degree in law and justice and is passionate about helping others.

While she appreciated her work in the Data Center, her new Community Service Officer role is an exciting new chapter in her career of SPD service.  

CSO Maria – CSO 20

Also speaks Pangasinan

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Maria is from Seattle and a graduate of University of Washington with a bachelor's degree in American Ethnic Studies.  

She has worked as a Judicial Specialist with the Renton and Seattle Municipal Courts. She also worked as a Domestic Violence Advocate with the Salvation Army's Confidential Domestic Violence Shelter. 

This career experience has given her insight into working with families fleeing dangerous domestic violence situations.  Maria has also worked with youth as a Counseling Services Coordinator with the University of Washington Upward Bound Program. 

CSO Mergitu – CSO 21

Also speaks Amharic and Afaan Oromo

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Mergitu has worked as a social service provider as a case manager/prevention coordinator for over 20 years for nonprofits and for the City of Seattle.

She was South King County lead organizer for One America for the past 4 years. She served in different board members and the most recent one is the public defenders association for the past 3 years. She was a member of the E. African advisory council (SPD) since 2000 and for the past 4 years she was the chairperson. 

She is a founder and organizer of Miss Oromo North America. She is also the mother of a beautiful and smart daughter who attends Western Washington University. 

She is looking forward to starting her new position with Seattle Police Department as Community Service Officer (CSO).

CSO Kevin – CSO 22

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Kevin is originally from Fresno, California and moved to Seattle in 2014. 

Kevin's professional background consists of over eight years as a Correctional Officer with Fresno County.  He has also spent over seven years on a middle school campus working as a Student Liaison.  Kevin then attended school and worked as a Respiratory Therapist in an emergency room setting. After a year in Respiratory Therapy, he realized that his passion was working with youth.  Soon after, Kevin began working in behavioral therapy with youth who have emotional and behavioral challenges.  

What he looks forward to the most working as a Community Service Officer, is working closely with the Seattle community and connecting people with services and resources. Kevin looks forward to assisting children in his community and guiding them through challenging circumstances.