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Have a question about your drinking water, garbage, or sewer services?

Opening an Account: Whether you’re new to the area or a current or former customer, you have several options for setting up your utility services.

Closing an Account: Learn how to stop services online, by phone, or in-person.

Bill Assistance: Find out if you qualify for Utility Discount Program, Emergency Assistance, Low-Income Housing Water Assistance Program (LIWAP) and learn more about how to get help with your utility bill.

For other billing questions regarding Charges / Fees, High Bills, Late Payment, Payment Issues, Payment Plans, Emergency Assistance, Shutoff Notice, and/or other billing-related questions, please contact us:

  • By phone at (206) 684-3000
  • In-person at the Seattle Municipal Tower, 700 5th Ave, 4th Floor (lobby entrance)
  • By email using the online form

Missed Collection Pickup: Customers can report a missed collection after 6 pm on your collection day and within two business days of the missed collection.

Missing or Damaged Containers: Please report any missing or damaged containers.

Change Bin or Dumpster Size: As a current Seattle Public Utilities customer, you can change the container sizes for your garbage, recycling, and food and yard (compost) collection.

 If you have any other questions related to Seattle Public Utilities, you can contact us

  • By phone at (206) 684-3000
  • In-person at the Seattle Municipal Tower, 700 5th Ave, 4th Floor (lobby entrance)
  • By email using the online form 

For general questions or comments, please use the City’s online service request form or the Find It, Fix It mobile app.

Have a question about electricity or your electrical service?

For general questions or comments, please use the City’s online service request form or the Find It, Fix It mobile app.

Public Utilities

Andrew Lee, General Manager and CEO
Address: 700 5th Avenue, Suite 4900, Seattle, WA, 98104
Mailing Address: PO Box 34018, Seattle, WA, 98124-5177
Phone: (206) 684-3000
SPUCustomerService@seattle.gov

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Seattle Public Utilities (SPU) is comprised of three major direct-service providing utilities: the Water Utility, the Drainage and Wastewater Utility, and the Solid Waste Utility.