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Find It, Fix It - Service Request Mobile App

Find It, Fix It App Improvements Are Now Here!

We’re making it easier for residents report an issue to the City of Seattle! New improvements launched in November 2022 to the City’s Find It, Fix It mobile app will make it easier to report an issue, track reports, and  view service requests on anything from a pothole that needs fixing to an abandoned vehicle.

The City’s smartphone app was first launched in 2013. To use the app, residents will first need to download the new version. Android users can download the app from the Google Play Store and iPhone users can download it from the App Store.

Please note, customers who have the current version of the app on their device and their phone set to automatically install app updates, should not need to redownload the app as the update should happen automatically. For customers who have automatic updates turned off or do not have the app, they will need to install the update once it shows up in their app store.

What’s new?
Several changes have been made to improve usability and how information is shared with the City so that a resident’s report can better be addressed.

  • Improved usability: Customers now have additional options for viewing their submitted requests.
    • Requests can be viewed in a list format or displayed by location on a map.
    • Customers can filter the list/map by service request number, keyword, request status, and/or service type to better find what they need.
    • Individual requests display more information in a more readable format for customers, including new icons for each service type.
    • Customers can bookmark individual requests and view them on a separate list/map.
    • Customers can view all their past submissions in the app (previously limited to the 100 most recently updated requests).
    • Customers can now provide up to three photos with a request (previously limited to one photo) ensuring more information on a particular issue gets reported to the appropriate City department.
    • If a customer attempts to report an issue outside of the service area (in most cases, the city limits) customers will be notified that the issue falls outside of the boundary.

  • Better information sharing
    • News items, including information on alerts, events or City information can now be displayed in the app so that you’re always informed.
    • A new “frequently reported” section showing the top three service requests most frequently submitted.

  • More resources
    • Links to external resources will now be included in the main menu so residents can access additional information on any given topic

While the app will have a new look and new features, some items remain the same including the City’s service request categories:

  • Abandoned Vehicle: Report vehicles parked in a public right of way more than three days.
  • Clogged Storm Drain: Report a clogged storm drain.
  • Dead Animal: Report a dead animal for pickup by animal control officers.
  • Graffiti: Report graffiti, including what it is on — parking meter, utility pole or building — so it gets automatically routed to the appropriate department for response.
  • Illegal Dumping / Needles: Report illegal dumping — junk, garbage or debris — on public property, including roadsides, open streets and paved alleys.
  • Overgrown Vegetation: Report overgrown vegetation in public right of way areas or on City property.
  • Parking Enforcement: Make an inquiry regarding a parking concern.
  • Parks and Recreation Maintenance: Report damage or maintenance issues in City of Seattle parks.
  • Pothole: Report a pothole.
  • Public Litter and Recycling Cans: Report overflows or damage to public litter cans on sidewalks.
  • Scooter or Bike Share Issue: Report a parking or maintenance issue with a shared scooter or bike.
  • Street Sign and Traffic Signal Maintenance: Report damaged street signs and malfunctioning traffic signals.
  • Streetlight: Report a streetlight outage or damaged streetlight.
  • Unauthorized Encampment: Report unauthorized encampments in City parks and rights of way.
  • General Inquiry - Customer Service Bureau: This miscellaneous category is for making an inquiry or request not listed above, which will be processed by the City's Customer Service Bureau.

Once you download and use Find It, Fix It, feel free to submit feedback using the app's "other inquiry" category, found under the "New Request" icon.

Download Find It, Fix It on the App StoreDownload Find It, Fix It App for Android

Customer Service Bureau

Address: 601 Fifth Ave., First floor, Seattle, WA, 98104
Mailing Address: PO Box 94726, Seattle, WA, 98124-4726
Phone: (206) 684-CITY (2489)
Fax: (206) 256-5160
Contact us
Hours: 8 a.m. - 5 p.m., Monday - Friday (except holidays)

Our hours: Monday-Friday, 8 a.m. to 5 p.m.