About Finance and Administrative Services

A Message from the Director

Welcome. The Department of Finance and Administrative Services (FAS) is often the public's first interaction with the City of Seattle, operating as a customer-focused front door that assists with everything from paying utilities or reporting a pothole to requesting public information or even adopting a new pet.

The 500-plus employees of FAS span across 10 divisions and work behind-the-scenes providing critical functions, like managing 120 City facilities—including police and fire stations—overseeing the City's neighborhood customer service centers and Customer Service Bureau, and making sure minority-owned businesses can equitably compete for City contracts. No matter the need, FAS is here—at your service.

Kiersten Grove
Acting Department Director 

Want to learn more about FAS?

View some of our publications and reports about our work. 

Kiersten Grove

Kiersten Grove

Five Pillars

Our work is guided by our values. As public servants, we recognize that care is integral to our work—care for each other, care for providing the best customer service possible to our residents, care for advancing equity within our communities, and care for responsibly managing the assets and public funds entrusted to us.

Our values are: 

  • Customer Service
    We are guided by our commitment to provide the best customer service possible to the public and fellow colleagues.
  • Accountability
    We are guided by our accountability to the public—and each other—in responsibly managing assets entrusted to us in a manner that is wise, prudent, sustainable and transparent.
  • Respect and Kindness
    We are guided by the expectation that all people deserve to be treated with respect and kindness and, in doing so, work to foster a sense of belonging.
  • Equity
    We are guided by our desire to undo harm, to center equity and to apply a race and social justice lens to the development and delivery of programs, policies, services, and how and where we spend public dollars.

See the FAS Values

Stay Connected

At Your Service blog
Want to keep track of the latest news and information coming out of FAS? Stay connected and follow our blog. 

Social Media
FAS has gone social! Follow us on Twitter

Contact us
Need help? Call 206-684-CITY (2489) for assistance and information.

We Work For You

FAS holds itself to a high standard of accountability. As part of our reporting, we produce an annual Fact Sheet highlighting ways we've worked for you. In 2023 alone, FAS teams led or responded to:

61,273 requests for services and information

We provided service through our Customer Service Bureau and seven Customer Service Centers.

$12 million

added in wages to economically distressed communities through the Priority Hire program operated by FAS.


inspections, including gas pumps, scales and taxis.


animals placed into forever homes by the Seattle Animal Shelter.

$378 million

City funds tracked and reported.


completed maintenance requests. 

Our Work

FAS manages 10 divisions that provide essential services to residents of Seattle.

Customer Service Center

Public-facing Divisions

Consumer Protection regulates 21 specific business types including short-term rentals, adult entertainment, marijuana businesses, taxis, for-hire or TNC vehicles and others to protect consumers.

Customer Service leads the City's 311 phone service and serves constituents through its Customer Service Bureau and seven customer service centers. 

Purchasing and Contracting manages contracting needs that include bids, public works and over 1200 blanket contracts for goods and services. The division also supports the City’s race and social justice initiative by expanding contracting equity for women- and minority-owned businesses and supporting labor equity on City construction projects.


Seattle Animal Shelter promotes safety and animal welfare by enforcing animal laws, operating sheltering and adoption programs, managing a spay and neuter clinic and providing care and services for over 5,000 animals annually.

FAS employee with a community member

Internal-facing Divisions

Accounting and Budget Services provides everything from budget oversight to financial planning for FAS, other small departments and City executive offices to create transparent, understandable financial reports.

Capital Development plans, designs and builds City structures, facilities and work spaces in a manner that is fiscally responsible, environmentally sustainable and responsibly compliant with equal access for all.        


Facility Operations manages and maintains more than 120 public structures, including offices, parking garages, maintenance shops and police and fire stations.

Fleet Management leads the procurement, maintenance and fueling for the City's 4,000-plus fleet, providing safe, cost-effective and environmentally sustainable transportation for City employees.

Human Resources partners with FAS' diverse group of divisions to support recruitment, hiring, compensation and classification, and performance management in a way that is equitable and fosters a respectful, collaborative and safe work environment.

Real Estate Services represents the City to meet commercial leasing, acquisitions for public safety, citywide property disposition activities, and real property research and analysis needs.

Across divisions, the Director’s Office provides leadership and coordination and oversees policy and equity, the Americans with Disabilities Act Title II program and the public disclosure program.