Contact Us
Whether you need a benefit estimate, an appointment with a retirement specialist, need paperwork notarized, or just have a question, we are here to help.
SCERS's customer service hours will be Tuesdays, Wednesdays, and Thursdays from 8:30 am to 4:30 pm. If you have questions, need paperwork notarized, or have paperwork to drop off, feel free to come by during our customer service hours. The Pacific Building front doors will be unlocked during this time frame. If you need to access the office outside of our service window hours, please call building security at (206) 276-5782 to be let in the building. Please note that we have limited staffing on Mondays and Fridays so our service window may not be open.
You can also email us at retirecity@seattle.gov or call us at (206) 386-1293.
If you have questions about the Member Self-Service Portal, please email us at scersmss@seattle.gov.
To mail a payment, please use the following address:
City of Seattle, Retirement
FAS Treasury Cashiers
P.O. Box 94766
Seattle, WA 98124-7066
For all other correspondence, our mailing address is:
Seattle City Employees' Retirement System
720 Third Avenue, 9th Floor
Seattle, WA 98104
For Public Disclosure Requests, please submit your request through the City of Seattle Public Disclosure Request Center.
The Retirement office is open Monday through Friday, 8 a.m. to 5 p.m., except for City holidays.
Deferred Compensation
The Seattle Department of Human Resources and Nationwide, the service provider, handle questions related to the City of Seattle Voluntary Deferred Compensation Plan and Trust.
To connect with the City of Seattle deferred compensation consultant:
Email: deferredcompquestions@seattle.gov
Phone: (206) 447-1924
To talk with the service provider, Nationwide:
Phone: 1 (855) 550-1757
Retiree Health Care
The Seattle Department of Human Resources Benefits Unit handles questions related to retiree health care.
To connect with the SDHR Benefits Unit:
Email:Benefits.Unit@seattle.gov
Phone: (206) 615-1340