Innovation & Performance envisions effective, equitable, and responsive government services centered on the people we serve.

We are a centrally located team of "doers" who specialize in project management, facilitation, design thinking, applied analytics, performance management, research, evaluation and data engineering.

Innovation Project Delivery

We are deployed to cross-cutting, emerging issues to define the problem, offer solutions and advance results. To do this, we:

• Complete rapid, iterative research to test new ideas and to ensure that decisions are informed by data and co-designed with the people who will be most impacted
• Involve multiple departments or jurisdictions that benefit from service delivery re-design and/or process improvement
• Facilitate long-term program development, strategic planning, and implementation using innovation practices and leveraging partnerships
• Build capacity for innovation through project-based learning across City government by promoting and training staff on tools such as design thinking, facilitation, project management and user research

Data-Driven Decision Making

Through project work and capacity building, we improve the availability, quality and accessibility of qualitative and quantitative data to empower City Hall and City departments to make data-driven decisions at all levels. To do this, we:

• Envision and build out data and evaluation projects to support project delivery
• Create processes to examine and analyze data to gain insights and make informed decisions in real world situations
• Pilot ideas with limited precedence, and scale and systematize those that are successful
• Collaborate, build capacity, innovate, and circle back to equity analysis
• Foster a culture of evaluation and evidence-based decision making by building trusting partnerships with departments
• Build capacity for department program staff to collect and analyze meaningful quantitative and qualitative data
• Create spaces where program staff can connect, learn, share and collaborate on all things data, design-thinking and evaluation

Seamless government experience

We implement policy, process and technology solutions that reduce the time and effort to navigate government services. To do this, we:

• Improve the resident experience to find and apply to government services, such as benefits and discounts
• Redesign city systems by leveraging scalable ideas and collaborating with City experts, community partners, and residents
• Build transparency and improve customer experience outcomes
• Leverage human-centered design to make government services more accessible and to spark new ideas