Customer Satisfaction Survey

All fields are optional


Name

Organization, Company or Firm (if any)

Telephone

Fax

E-mail

Case Type


You Are:

RecentContact

1.  My most recent contact with the Office of Hearing Examiner was by:

2. Please answer the following 2 questions if you have used the Hearing Examiner’s webpage within the past 3 months.

The Hearing Examiner’s webpage was easy to locate

2a. The Hearing Examiner’s webpage was easy to locate:






The information I sought on the Hearing Examiner’s webpage was available

2b. The information I sought on the Hearing Examiner’s webpage was available:

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My calls to the Office of Hearing Examiner were answered by a person

3.  My calls to the Office of Hearing Examiner were answered by a person:

Staff responded promptly and accurately to my questions and requests for information

4 .  Staff responded promptly and accurately to my questions and requests for information:

Staff was courteous and helpful in addressing my questions and concerns

5.  Staff was courteous and helpful in addressing my questions and concerns:

I have used the Office of Hearing Examiner’s e-File system

6. I have used the Office of Hearing Examiner’s e-File system:

I found the Office of Hearing Examiner’s e-File system to be user friendly

7.  I found the Office of Hearing Examiner’s e-File system to be user friendly:

I have NOT used the Office of Hearing Examiner’s e-File system because

8. I have NOT used the Office of Hearing Examiner’s e-File system because:

9. Do you have any suggestions on how to improve the Office of Hearing Examiner’s e-File system? Please provide details:

I found the appeal information mailed to me from the Office of Hearing Examiner helpful in preparing for the hearing

10.  I found the appeal information mailed to me from the Office of Hearing Examiner helpful in preparing for the hearing:

I found the pamphlet on hearings before the Hearing Examiner helpful in preparing for my hearing (and prehearing conference, if applicable)

11.  I found the pamphlet on hearings before the Hearing Examiner helpful in preparing for my hearing (and prehearing conference, if applicable):

I found the Public Guide helpful in preparing for my hearing (and prehearing conference, if applicable)

12.  I found the Public Guide helpful in preparing for my hearing (and prehearing conference, if applicable):

I found the Rules and Procedures helpful in preparing for my hearing (and prehearing conference, if applicable)

13.  I found the Rules and Procedures helpful in preparing for my hearing (and prehearing conference, if applicable):

I found the prehearing conference helpful in understanding the applicable procedures and in preparing the case for hearing

14.  I found the prehearing conference helpful in understanding the applicable procedures and in preparing the case for hearing:

The Hearing Examiner clearly explained the hearing procedures in the opening remarks

15.  The Hearing Examiner clearly explained the hearing procedures in the opening remarks:

The Hearing Examiner clearly explained his/her rulings during the hearing

16.  The Hearing Examiner clearly explained his/her rulings during the hearing:

Opportunity to Present Evidence

17.  I was given a fair opportunity to present my evidence at the hearing:






Listened and Courteous

18.  The Hearing Examiner listened to all sides and was courteous during the hearing:






Understood Written Decision

19.  Although I may not have agreed with the Hearing Examiner’s written decision, I was able to understand it.







20. We would appreciate any further comments, explanation, or suggestions for improvement you would like to offer:

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Thank you for completing this survey!

Hearing Examiner

Address: 700 5th Ave, Suite 4000, Seattle, WA, 98104
Mailing Address: PO Box 94729, Seattle, WA, 98124
Phone: (206) 684-0521
Hearing.examiner@seattle.gov
Contact Us
Hours: Mon - Fri 8:00 am - 5:00 pm

The Office of Hearing Examiner is a separate and independent office of the City created by the Seattle Municipal Code. The Office is charged with conducting fair and impartial administrative hearings, when authorized by the Code, to review the actions of various City departments.