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Customer Service Bureau and Centers Temporarily Closed Beginning March 16

To protect the health and safety of our staff and customers, and to help mitigate the impact of COVID-19, public-facing customer service counters are closed until further notice. The City will continue to reassess this date leading up to it to see if we're able to resume services while still preserving the guidelines given by Public Health Seattle & King County.   

You can still reach us via phone, online and e-mail and make online payments. We apologize for any inconvenience. Stay up to date with COVID-19 updates and public health recommendations at  

Need help or have a question?

Fill out our service request form.

If you're a mobile phone user, download "Find It, Fix It," our mobile app.

Call: 206-684-CITY (2489)
Fax: 206-684-5529

Our hours: Monday-Friday, 8 a.m.-5 p.m.

24-hour emergency services:
Police, Fire, Medic One: 911
Seattle City Light: 206-706-0051
Seattle Public Utilities: 206-386-1800
Street repair/maintenance: 206-386-1218

Mailing Address:
Customer Service Bureau
PO Box 94726
Seattle, WA 98124-4726

Street Address:
Seattle City Hall
601 Fifth Ave.
First floor
Seattle, WA 98104