About Us

First established in 1965 as the "Citizens Service Bureau," in 2007 we changed our name to "Customer Service Bureau." Our mission is to help customers access City services while providing exemplary customer service.

The Customer Service Bureau:

  • Provides information and referral to appropriate City government departments.
  • Assists customers in obtaining City services.
  • Provides a neutral forum to file a complaint or opinion about a City department.
  • Provides an alternate forum for customers to report concerns about police conduct. We will receive and document your concerns and file it with the Office of Police Accountability (OPA) for its review and follow-up. For more information, please see OPA's Complaint Process webpage or flyer.

The Customer Service Bureau does not:

  • Handle complaints about elected officials or their staff. This includes the Mayor, City Councilmembers, the City Attorney and Municipal Court Judges.
  • Handle complaints outside City government (e.g., King County, Washington state or the federal government).
  • Handle complaints about private businesses or nonprofit agencies.
  • Have the authority to require City departments to take action or change policy.

If I have a complaint or service request, what do I do?

  1. Check our list of popular online service requests to see if any relate to your request.
  2. Ask the Customer Service Bureau to help you figure out whom to contact about your concern or service request. You can:
  • Use our online form.
  • Call us at 206-684-CITY (2489).
  • Visit us on the first floor of Seattle City Hall, 601 Fifth Ave.

Customer Service Bureau

Address: 601 Fifth Ave., First floor, Seattle, WA, 98104
Mailing Address: PO Box 94726, Seattle, WA, 98124-4726
Phone: (206) 684-CITY (2489)
Fax: (206) 256-5160
Contact us
Hours: 8 a.m. - 5 p.m., Monday - Friday (except holidays)

Our hours: Monday-Friday, 8 a.m. to 5 p.m.