About Us
The Customer Service Bureau (CSB) was established in 1965. Since then, CSB has been one place where customers can obtain information, access City services, and discuss concerns about City departments. CSB also publishes the Information Guide every year, which lists the area’s busiest phone numbers.
The Customer Service Bureau:
- Provides information and referral to appropriate City government departments.
- Assists customers in obtaining City services.
- Provides a neutral forum to file a complaint or opinion about a City department.
- Helps customers navigate the Information Guide.
The Customer Service Bureau does not:
- Handle complaints about elected officials or their staff. This includes the Mayor, City Councilmembers, the City Attorney and Municipal Court Judges.
- Handle complaints outside City government (e.g., King County, Washington state or the federal government).
- Handle complaints about private businesses or nonprofit agencies.
- Have the authority to require City departments to take action or change policy.
If I have a complaint or service request, what do I do?
- Check our list of popular online service requests to see if any relate to your request.
- Download the City of Seattle Find It, Fix It mobile app to see if a service is listed.
- Ask the Customer Service Bureau to help you figure out whom to contact about your concern or service request. You can:
- Use our online form.
- Call us at 206-684-CITY (2489).
- Visit us on the first floor of Seattle City Hall, 601 Fifth Ave.