Annual Report Card
Our Annual Report Card demonstrates how we're helping keep Seattle the best place to live and work for everyone by providing essential services like:
- Clean, safe, mountain-fresh drinking water delivered straight to your faucet
- Safe sewage transport to water treatment facilities
- Drainage systems that protect our streets, homes, and businesses from flooding
- Reliable garbage pickup and nation-leading recycling and composting services
The Annual Report Card is based on our Strategic Business Plan, which we update every three years to meet changing needs and requirements. The 2018-2023 update includes important investments that protect public health and enhance the City's natural and built environments. In the table below, you'll find a list of our services and our 2019 performance.
Read the full report card (pdf).
| Services | Measure | 2019 Performance |
|---|---|---|
| Effective customer service | Respond to 90% of priority drinking water, drainage, and wastewater problems within one hour. | Responded to 84% of priority reports within one hour. |
| Mountain fresh drinking water | Maintain 100% compliance with Department of Health regulations; maintain regulatory compliance and provide sufficient supply to meet customers’ water needs. | Met goal. (100% compliance) |
| Safe sewage transport to King County Treatment plants | No more than four sewer overflows per 100 miles of pipe in the current biennium. | Exceeded goal. (1.3 sewer backups per 100 miles of pipe) |
| Dependable garbage, food and yard waste, and recycling pickup | Provide reliable solid waste pickup with only one missed pickup for each 1,000 stops. | 1.1 missed pickups per 1,000 stops |
| Effective recycling and composting | Recycle 70% of all solid waste citywide by 2022. | In progress. (56.5% recycling rate) |
| Drainage that reduces flooding and pollution | Remove 140 tons of pollutants from roads in 2019. | Exceeded goal. (removed 173 tons of pollutants) |
| Planning for the future | Manage 270 million gallons of stormwater runoff using Green Stormwater Infrastructure. | Managed 263 million gallons of stormwater. |
| Efficient illegal dumping pickup | Complete requests for illegal dumping cleanup within 10 business days at least 95% of the time. | Exceeded goal. (cleanup within 10 business days 99.78% of the time) |
| Efficient graffiti removal | Clean up graffiti on SPU property and SDOT structures within targeted times at least 90% of the time (10 business days for SDOT structures; six business days for SPU property). | Exceeded goal. (met target cleanup times 99% of the time) |