Publications

Publications

Seattle IT divisions produce several publications that provide insight into the performance of the department, explore the state of technology in Seattle, and help consumers understand their rights.

Annual Reports

Learn about the work of Seattle IT and its predecessor, the Department of Information Technology (DoIT).

Annual Reports: 2017 | 2016 | 2015 | 2014 | 2012 | 2010 | 2009 | 2008

Digital Equity

Seattle IT's Broadband and Community Technology team studies the state of technology access and adoption in Seattle, and produces materials that help residents leverage technology and online services.

Technology Access and Adoption Report. The quadrennial Technology Indicators Report measures technology access and adoption by the residents of Seattle. Last updated in May 2014 the report identified internet and device adoption across the city, and measured how residents use online services, cable television, and the Seattle Channel. The report also identified barriers to technology adoption.

Get Online. The internet is changing how people get jobs, learn, receive health information, and participate in society. The Get Online campaign helps families and individuals understand the benefits of getting online and explains how to access internet-based resources. Seattle IT has produced pamphlets and other materials that can be used by organizations to help educate their communities.

Digital Equity Action Plan. In March 2016 the City launched a new plan to increase technology access and use across the city. The Plan provides steps forward for the City to provide equitable technology opportunities for all Seattle residents and communities through device and technical support, greater Internet connectivity and skills training.

Cable Television

As the City's regulatory of cable television providers, Seattle IT produces materials that help consumers understand their rights and access the latest services.

Cable Customer Bill of Rights (CCBOR). Established in 1999 and strengthened in 2015, the CCBOR establishes minimum customer service levels and quality of service to protect cable television customers residing in Seattle. Customers can report violations to Seattle IT's Office of Cable Communications for service credits.

Building owner rights. Getting the latest cable television and other telecommunications services in apartment and condominium buildings is different from single family households. This presentation defines rights for building owners and suggestions for working with cable providers to improve service.

IT Service Delivery

Seattle IT delivers more than 50 IT services to City departments and manages an IT project portfolio of more than $440 million. The Department maintains ITIL and PMBOK-based methodologies to manage the delivery of its work.

Race and Social Justice Information Technology Project Management Checklist. Seattle IT is committed to the City's Race and Social Justice Initiative. During project initiation, Seattle IT requires projects to complete a series of questions to be used to guide inclusive planning, design and product deployment.