911 Dispatchers

About the Job

Have you always wanted a job that really makes a difference? There are few jobs more important than being a 9-1-1 Dispatcher. In an emergency, your voice is the first heard by somebody in need, and your skills save lives.

The Seattle Police Department is looking for highly motivated, positive, people-oriented candidates for our state-of-the-art 9-1-1 call center (the busiest call center in the state). If you have excellent computer skills, can multi-task in a multi-media environment and have a stable work history The Seattle Police Department wants you to "Take the Call!"

Position Qualifications

Required Qualifications:

Desired Qualifications:

  • Able to handle a high-volume of calls while making decisions quickly and accurately.
  • Use questioning and inquiry skills to draw out specific information from callers who are upset, frightened, abusive, or hurt while remaining calm and emotionally detached.
  • Good communication skills and the ability to treat callers courteously and tactfully.
  • Willing to work the shifts a structured 24/7 workplace requires.

Work Environment

The Seattle Police 9-1-1 Call Center handles all emergency calls for the city of Seattle and is the busiest emergency call center in the state. Located in downtown Seattle, the call center provides 24/7 coverage to the city, and dispatchers work five different shifts.

The Seattle Police Department offers 9-1-1 dispatchers the most comprehensive training in the state. Upon successful completion on an extensive and intensive training program, employees who are hired as a Dispatcher I may compete for promotional opportunities to Police Communications Dispatcher II, Dispatcher III and then to Supervisor. 

The Department appreciates the importance of our 9-1-1 Dispatchers. In addition to providing extensive training and on the job experience, the call center is a state of the art facility designed to provide ideal conditions to make the job more comfortable and to reduce stress.

The Seattle Police Department is an equal opportunity employer that values diversity in its workforce. At SPD we acknowledge and honor the fundamental value and dignity of all individuals and pledge ourselves to creating and maintaining an environment that respects diverse traditions, heritages, and experiences.