Technology: Wi-Fi in Seattle
Seattle Wi-Fi Frequently Asked Questions
Safari browser / Apple Computers
Newer versions of Safari could experience problems logging on to the Seattle Wi-Fi signal. They are advised to use another Internet browser such as Mozilla’s Firefox or Microsoft’s Internet Explorer to log on. Once logged on via another browser, users will be able to browse normally with Safari.There have been some reports of intermittent problems with certain sites, though we are not certain what casuses these and how to resolve it. We upgraded the site in April 2009 to help resolve scrolling and login problems for Iphone and Itouch users.
Q: What is “wi-fi”?
A: Wi-fi is short for “wireless fidelity”. Instead of cables, internet connections are made through radio waves. Wi-fi access points send out the waves to your device and receive signals sent back to it.
Q: What is “Seattle Wi-Fi”?
A: Seattle Wi-Fi is a wireless signal provided free by the City of Seattle and several community partners. Signal transmitters/receivers called “access points” are located in several areas of Seattle. Please refer to the signal coverage maps at www.seattle.gov/wifi.
Q: How do I connect to Seattle Wi-Fi?
A: First, you must be in the vicinity of a wi-fi access point. Next, open the software application that you use to connect to wireless networks and look for the signal seattlewifi. Note: Some wi-fi software connection applications require you to manually enter the signal name or SSID.
Once connected, open your web browser. You will then see a “Terms of Use” page. Read the terms completely and choose “Agree” if you wish to use Seattle Wi-Fi.
Q: I can’t find the Seattle Wi-Fi signal on my computer screen.
A: In order to connect to a wi-fi signal you must have an internal or external “wi-fi card”. Most newer laptops may have a wi-fi card built-in. Older computers or laptops can have them installed. Wi-fi cards are dual wireless transmitters and receivers. The Seattle Wi-Fi network is compatible with all major wi-fi cards. Ensure that the wi-fi card you choose has the ‘Wi-Fi Certified’ logo on the box.
If you have a wi-fi card installed and it cannot find the signal you are likely too far away from an access point or something is blocking the signal. Wi-fi will only penetrate a limited distance from the street into buildings. We recommend indoor users sit near windows to receive the best signal. We are working with the business associations on a solution for internal redistribution.
Q: I know I am close to an access point and I can see the “seattlewifi” ID but I can’t connect to the Internet.
A: Your ability to use the signal is dependent on two things:
1. The strength of the signal coming from the access point. Depending on distance from the access point and the type of building construction, the signal might be able to only penetrate a few feet inside of a building. The wi-fi access points are located outdoors so if you are sitting inside a building, move as close as possible to a window nearest the street or, if convenient, go outside.
2. The ability of your device to receive and send information back to the access point. Your wi-fi device is not as strong as the Seattle Wi-Fi access point so it’s not able to connect. If possible, move your device closer to the street where the access points are located.
Q: If there are too many users on the system, will that affect my connection?
A: Heavy use of the system could slow down connection speed for individual users.
Q: Why does the system log me out every 2 hours?
A: We limit session time to 2 hours for every user. This is a requirement to balance the user load.
Q: I’m connected to Seattlewifi and I have a strong signal but when I open my web browser I get a Page cannot be found error.
A. There are two reasons for this error, 1) It takes a few minutes after you make a wireless connection for the system to connect you to the network and 2) There could be a problem with the one of the outdoor wireless units. We monitor the network 24/7 to detect problems like this and can repair most problems within 24-48 hours. If this problem persists, please contact us.
Q. I have a Wi-Fi enabled device other than a PC or Laptop. Will it work on Seattle Wi-Fi?
A. The network is designed to work with PCs and laptops and we cannot ensure that all wi-fi enabled devices will work at this time. Please contact the manufacturer of your device for further questions.
Q. How fast is the network connection on Seattle Wi-Fi?
A. Each user is allocated 768Kbits of bandwidth or access speed to the Internet. During heavy usage, the speed of the connection will slow down.
Q: Is Seattle Wi-Fi a secure connection?
A: Seattle Wi-Fi does not use encryption when transmitting wireless data however, data transmitted over secure websites denoted by HTTPS in the URL or website name is secure. Company VPN services for emailing are also secure.
Emails sent thought services like Hotmail, Yahoo mail, Google mail, along with Instant Messaging is transmitted in clear text and can be intercepted. Please ensure that you are not sending any confidential or personal information while connected to Seattle Wi-Fi or any other unencrypted wireless network while using these free services.
Consider using a software firewall like Zonealarm, McAfee, Norton, or others to protect and notify you of any attempts to access your PC while connected to the network. Some of these products also have virus and spyware protection. Keep software protection products up to date and scan your computer routinely for additional protection.
Q. I own a business and would like to provide this service to my customers but the signal does not penetrate into the building.
A. We do offer a signal extension kit that must be installed by the Seattle WiFi team. Please contact us for additional information.
Q. Can I use this service for my business PCs?
A. Yes. Please consult with us prior to using any business PC or application over the wireless network.
Trouble-shooting your device
If you feel there are no issues with the signal then there could be an internal issue with your device. Please ensure that you have the latest software updates for your wi-fi card and consult the Help functions on your computer or the manufacturer’s instructions.
Comments or questions about Seattle Wi-Fi?
http://www.seattle.gov/wifi
communitytechnology@seattle.gov
Seattle Wi-Fi Hotline: 206-684-8070
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