Meet the Team

Health One is staffed with a crew of experienced, highly trained professionals who are exceptionally dedicated to serving our clients.

The firefighters who work on Health One are all Emergency Medical Technicians with at least one year of experience in the Seattle Fire Department (SFD). All Health One firefighters volunteer to join the program and work either full-time on the rigs or overtime between their regular shifts. Back in the Operations companies, Health One-qualified firefighters can bring their training to bear on responses and helping train colleagues.

Health One case managers are hired for their experience with challenging clients, working in the field and navigating a multitude of systems. They are skilled at everything from crisis intervention to benefits enrollment and are fierce advocates for their clients.

All team members receive training on responding to behavioral emergencies, trauma-informed care, motivational interviewing, safety in responses and much more. 

Ashley Clayton, Case Manager

Ashley Clayton has a long history of supporting vulnerable populations and working in crisis intervention. She worked for many years for a supportive living agency, supporting adults with developmental disabilities living in the community. In 2014, she came to the City of Seattle as a Medicaid Long Term Care case manager and later worked with the Vulnerable Adult Program. In 2016 Ashley helped stand up the Seattle Fire Department/Aging and Disability Services Low Acuity Alarm Program, becoming the first case manager hired at SFD in that interdepartmental effort. In 2018, Ashley helped launch the Health One Mobile Integrated Health unit. Ashley values the collaboration between case managers and firefighters and the ability for the team to be creative, flexible and responsive to clients in crisis. She believes one of the important aspects of Health One is to be able to make connections across systems to increase the likelihood of overcoming the many barriers our siloed system creates. Ashley enjoys winding down by gardening, bird watching, seeing live music, knitting and listening to podcasts.

Elizabeth Aguilar, Case Manager

Elizabeth Aguilar (pronouns: she/her/ella) joined the Health One team as an Aging and Disability Services Case Manager in 2022. As part of her central values, she believes that health and quality of life are dependent on many scopes—including physical, social and behavioral wellbeing. Elizabeth is a native Spanish speaker and truly value efforts that consider multidimensional aspects of wellness and see people as a whole! The co-response model allows her and her teammates to meet individuals where they are and provide person-centered and trauma-informed care while also fostering strong community partnerships with other agencies. Elizabeth has over eight years of experience in the fields of public health and social services. In addition, she holds a bachelor’s degree in community health sciences as well as a graduate certificate in public health data management and analysis. Elizabeth is also currently a student at the University of Washington’s School of Social Work attending as a Master of Social Work candidate. During her free time, you can find her exploring all that the City of Seattle has to offer as well as running and hiking throughout the PNW!

Greg Jensen, Case Manager

Greg has spent over 25 years working with individuals experiencing homelessness, mental illness and addiction. He has worked in emergency shelters, permanent supportive housing and street outreach programs. Greg truly values being part of a co-responder program and believes that the collaboration between firefighters and case managers on complex cases, persons with non-emergent medical complaints and frequent 911 callers result in consistently excellent client outcomes. Further, Greg sees that Health One is successful where other programs serving chronically ill clients are not, due to its ability to span multiple systems at once. When not working, Greg likes to hike and bike in the Cascades and beyond. 

Julie Coffin, Case Manager

Riley De Hoog, Case Manager

Riley joined the Health One team in 2020. She brought with her over 13 years of experience in the social services field, with a specialization in case managing clients in the long-term-care system. Riley values outreaching clients in the community and truly meeting clients where they are at. She believes this is essential to addressing gaps in the system and reducing barriers to getting care, as well as providing equitable service to the most vulnerable populations. When she is not on a rig, she enjoys exploring the mountains, forests and being near the ocean.

Lynn Altmann, Firefighter

I feel honored and privileged to work with this incredible Team of people doing such vital work in our community. The partnership between Seattle Fire Department firefighters and Aging and Disability Services Case managers provides us with the dexterity, agility and brain power to identify and address incredibly complex situations. The natural tenacity and problem solving nature of firefighters and the public trust afforded to Seattle Fire Dept paired with our “Super Power” intelligent and incredibly resourceful, savvy and connected case managers allow us to provide thorough and effective advocacy for our clients and get them appropriately connected to the resources available to them in the community. Our Health One Teams make a real difference in improving the lives of Seattle’s citizens, and I’m privileged to be of service.