Many City employees take great pride in providing excellent customer service. But over the years our system has become bureaucratic and unresponsive. We can always do better.

In 2008, as part of our Customer Service Initiative, we adopted a Customer Bill of Rights that sets clear standards and expectations for our customers when conducting City business. Whether it’s water and power, roads, or public safety, our customers are entitled to prompt, efficient and easily accessible service from the City of Seattle.

Click here to see the full Bill of Rights - Acrobat PDF

• 市長號召公眾幫助建立客戶權利法案 (Customer Service Bill of Rights)
  • 客戶權利法案
    Translation in Chinese - Acrobat PDF
• 시장이 고객 서비스 기본권리 (Customer Service Bill of Rights) 를 제정하기 위해 시민의 도움을 요청
  • 고객의 기본권리
    Translation in Korean - Acrobat PDF
• Duqa Magaaladu waxa u dadweynaha ugu baaqaya in la sameeyo Customer Service Bill of Rights (Sharciga Xuquuqaha Adeegyada Macmiilka)
  • Sharciga Xuquuqaha Adeegyada Macmiilka
    Translation in Somali - Acrobat PDF
• El Alcalde hace un llamado al público para ayudar a crear una Customer Service Bill of Rights (Declaración de Derechos de Servicio al Cliente)
  • Declaración de Derechos de Servicio al Cliente
    Translation in Spanish - Acrobat PDF
• Nananawagan ang Alkalde sa publiko na tumulong sa pagbuo ng Customer Service Bill of Rights
  • Panukalang-Batas sa Karapatan ng Customer
    Translation in Tagalog - Acrobat PDF
• Ngài Thị Trưởng kêu gọi cộng đồng giúp đỡ thành lập Bản Tuyên Bố về Các Quyền Liên Quan tới Dịch Vụ Khách Hàng
  • Bản Tuyên Bố về Các Quyền Liên Quan tới Dịch Vụ Khách Hàng
    Translation in Vietnamese - Acrobat PDF

For more information, contact the Customer Service Bureau at www.seattle.gov/CustomerService or call (206) 684-CITY (2489).